Today, patient satisfaction is mixed with the quality of health services. In the Western world, there is evidence of a willingness of the public to care by quality institutions to meet the needs. As a result, healthcare providers increasingly use higher levels of quality of service for patient satisfactio and have widely used satisfaction surveys as a management tool to solve functional problems. Several recent studies evaluating the relationship between health care provider and patient indicate increased patient satisfaction by improving patient communication with the therapist.So, we came to study the effect of nurse`s consultation on patients in emergency department.The overall aim of this study was to determine the effect of nurse counseling on patient satisfaction.
The method of doing so is that a questionnaire based on the goals of the plan is divided into two groups without consulting and consulting with the nurse accompanying the patient. After the compilation of the survey, the validity of the assumptions will be measured.
The criteria for entering the study are all patients referring to the emergency department during the time of the presence of the questioner and the criteria for leaving the study are patients admitted to other parts of the hospital.
The intervention group, which consists of 78 people, completes the satisfaction questionnaire after a nurse's consultation. The consultation lasts five to ten minutes for each patient. The control group, which consisted of 78 people, completed a compliant questionnaire without providing nurse counseling. This means that there is no intervention in this group.
In this study, the main variables are patients' satisfaction.
General information
Acronym
IRCT registration information
IRCT registration number:IRCT2017092036289N1
Registration date:2017-10-07, 1396/07/15
Registration timing:retrospective
Last update:
Update count:0
Registration date
2017-10-07, 1396/07/15
Registrant information
Name
Elnaz Karami
Name of organization / entity
Fasa University of Medical Sciences
Country
Iran (Islamic Republic of)
Phone
+98 71 5335 0994
Email address
s.vojdani@fums.ac.ir
Recruitment status
Recruitment complete
Funding source
Fasa University of Medical Sciences
Expected recruitment start date
2017-06-22, 1396/04/01
Expected recruitment end date
2017-08-23, 1396/06/01
Actual recruitment start date
empty
Actual recruitment end date
empty
Trial completion date
empty
Scientific title
Investigating the effect of nurse`s consultation on patient satisfaction
Public title
Investigating the effect of nurse`s consultation on patient satisfaction
Purpose
Prevention
Inclusion/Exclusion criteria
Including criterion: all patients referring to the emergency department during the presence of the questioner.
Excluding criterion: patients admitted to other parts of the hospital.
Age
No age limit
Gender
Both
Phase
N/A
Groups that have been masked
No information
Sample size
Target sample size:
156
Randomization (investigator's opinion)
Randomized
Randomization description
Blinding (investigator's opinion)
Not blinded
Blinding description
Placebo
Not used
Assignment
Parallel
Other design features
Secondary Ids
empty
Ethics committees
1
Ethics committee
Name of ethics committee
Fasa University of Medical Sciences & Health Services
Street address
Fasa University of Medical Sciences and Health Services, Avicenna Square
City
Fasa
Postal code
7461686688
Approval date
2017-09-18, 1396/06/27
Ethics committee reference number
IR.FUMS.REC.1396.221
Health conditions studied
1
Description of health condition studied
patients` satisfaction with health care
ICD-10 code
z75.8
ICD-10 code description
Other problems related to medical facilities and other health care
Primary outcomes
1
Description
Patient Satisfaction
Timepoint
Each patient fills out the questionnaire while transffering to another ward or discharging from emergency department
Method of measurement
satisfaction questionnair which is consisted of 20 items
Secondary outcomes
1
Description
age
Timepoint
while filling out the questionnaire
Method of measurement
asking the patient
2
Description
gender
Timepoint
while filling out the questionnaire
Method of measurement
asking the patient
Intervention groups
1
Description
The case group, which consists of 78 people, after receiving nurse`s consultation, will fill out a satisfaction questionnaire. The consultation will take place within five to ten minutes for each patient, including: providing general information about the emergency department, the doctor's diagnosis, Approximately the duration of the treatment, the health care, the prescribed medications, the signs of danger, if any, how to use the medications and the necessary advice at home and etc
Category
Other
2
Description
The control group, which consisted of 78 people, completed a compliant questionnaire without providing nurse`s consultation.It means that there is no intervention in this group.
Category
N/A
Recruitment centers
1
Recruitment center
Name of recruitment center
Fasa Valiasr Hospital
Full name of responsible person
Hamed Soleiman
Street address
Valiasr Hospital, Avicenna Square
City
Fasa
Sponsors / Funding sources
1
Sponsor
Name of organization / entity
Fasa University of Medical Sciences
Full name of responsible person
Mohsen Jabolgha, Director of Finance
Street address
Fasa University of Medical Sciences, Ibn Sina Square
City
Fasa
Grant name
Grant code / Reference number
Is the source of funding the same sponsor organization/entity?
Yes
Title of funding source
Fasa University of Medical Sciences
Proportion provided by this source
100
Public or private sector
empty
Domestic or foreign origin
empty
Category of foreign source of funding
empty
Country of origin
Type of organization providing the funding
empty
Person responsible for general inquiries
Contact
Name of organization / entity
Fasa University of Medical Sciences
Full name of responsible person
Hamed Soleiman
Position
Student of Medicine
Other areas of specialty/work
Street address
Fasa University of Medical Sciences, Ibn Sina Square
City
Fasa
Postal code
7461686688
Phone
+98 71 5335 0994
Fax
Email
hamed.soleiman@gmail.com
Web page address
www.fums.ac.ir
Person responsible for scientific inquiries
Contact
Name of organization / entity
Fasa University of Medical Sciences
Full name of responsible person
Salman Vojdani
Position
Anesthesiologist
Other areas of specialty/work
Street address
Fasa University of Medical Sciences, Ibn Sina Square
City
Fasa
Postal code
7461686688
Phone
+98 71533509946
Fax
Email
s.vojdani@fums.ac.ir
Web page address
Person responsible for updating data
Contact
Name of organization / entity
Fasa University of Medical Sciences
Full name of responsible person
Elnaz Karami
Position
Student of Medicine
Other areas of specialty/work
Street address
Fasa University of Medical Sciences, Ibn Sina Square
City
Fasa
Postal code
7461686688
Phone
+98 71 5335 0994
Fax
Email
eli.kmi1992@ymail.com
Web page address
Sharing plan
Deidentified Individual Participant Data Set (IPD)