IRCT201204042621N11 IRCT 2012-11-16 Shiraz University of Medical Sciences The effect of effective communication skills education on nurses’ competency and performance OSCE The effect of effective communication skills education on patient satisfaction and nurses communication skills in OSCE exam 2012-02-01 anticipated 500 Complete https://irct.ir/trial/2400 interventional Randomization: Randomized, Blinding: Not blinded, Placebo: Not used, Assignment: Parallel, Purpose: Health service research. N/A Nursing. Intervention 1: The experimental group participated in a 2 day workshop on communication skills. Subjects included in this workshop were: basic communication skills, the importance of communication (verbal and non verbal), patient teaching, problem solving, decision making, cross cultural communication and breaking bad news, initiating the session, active listening and questioning technique. Appropriate teaching strategies such as brain storming, role play, group discussion, reflection on films and demonstration and mini lecture were applied to enhance participants learning. All the sessions were held in small groups. Intervention 2: Control group without education.